Essentials of MIS [RENTAL EDITION] (14th Edition)

Front Cover
Title Page
Copyright Page
About the Authors
Brief Contents
Complete Contents
Preface
Halftitle Page
Part I Information Systems in the Digital Age
	Chapter 1: Business Information Systems in Your Career
		Chapter-Opening Case: PCL Construction: The New Digital Firm
		1-1 Why Are Information Systems So Essential for Running and Managing a Business Today?
			How Information Systems Are Transforming Business
			Key Challenges in Management Information Systems
			Globalization Challenges and Opportunities: A Flattened World
			Business Drivers of Information Systems
		1-2 What Exactly Is an Information System? How Does It Work? What Are Its People, Organizational, and Technology Components?
			What Is an Information System?
			It Isn’t Simply Technology: The Role of People and Organizations
			Dimensions of Information Systems
			Interactive Session: Technology UPS Competes Globally with Information Technology
		1-3 How Will a Four-Step Method for Business Problem Solving Help You Solve Information System–Related Problems?
			The Problem-Solving Approach
			A Model of the Problem-Solving Process
			The Role of Critical Thinking in Problem Solving
			The Connections Among Business Objectives, Problems, and Solutions
		1-4 What Information Systems Skills and Knowledge Are Essential for Business Careers?
			How Information Systems Will Affect Business Careers
			Interactive Session: People Will AI Kill Jobs?
			Information Systems and Business Careers: Wrap-up
			How This Book Prepares You for the Future
		1-5 How Will MIS Help My Career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-on MIS Projects
			Management Decision Problems
			Improving Decision Making: Using Databases to Analyze Sales Trends
			Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge
			Collaboration and Teamwork Project
			Business Problem-Solving Case: New Technology at UPS Clashes with Outdated Ways of Working
	Chapter 2: Global E-business and Collaboration
		Chapter-Opening Case: Enterprise Social Networking Transforms Sharp Corporation into a More Innovative Connected Organization
		2-1 What Major Features of a Business Are Important for Understanding the Role of Information Systems?
			Organizing a Business: Basic Business Functions
			Business Processes
			Managing a Business and Firm Hierarchies
			The Business Environment
			The Role of Information Systems in a Business
		2-2 How Do Systems Serve Different Management Groups in a Business, and How Do Systems That Link the Enterprise Improve Organizational Performance?
			Systems for Different Management Groups
			Systems for Linking the Enterprise
			E-business, E-commerce, and E-government
			Interactive Session: Organizations Japan Embraces E-governance Tools for Tokyo 2020
		2-3 Why Are Systems for Collaboration, Social Business, and Knowledge Management So Important, and What Technologies Do They Use?
			What Is Collaboration?
			What Is Social Business?
			Business Benefits of Collaboration and Social Business
			Building a Collaborative Culture and Business Processes
			Tools and Technologies for Collaboration and Social Business
			Interactive Session: Technology Videoconferencing: Something for Everyone
			Systems for Knowledge Management
		2-4 What Is the Role of the Information Systems Function in a Business?
			The Information Systems Department
			Information Systems Services
		2-5 How Will MIS Help My Career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-on MIS Projects
			Management Decision Problems
			Improving Decision Making: Using a Spreadsheet to Select Suppliers
			Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes
			Collaboration and Teamwork Project
			Business Problem-Solving Case: Should Companies Embrace Social Business?
	Chapter 3: Achieving Competitive Advantage with Information Systems
		Chapter-Opening Case: N26: A Bank Without Branches
		3-1 How Do Porter’s Competitive Forces Model, the Value Chain Model, Synergies, Core Competencies, and Network-based Strategies Help Companies Use Information Systems for Competitive Advantage?
			Porter’s Competitive Forces Model
			Information System Strategies for Dealing with Competitive Forces
			The Internet’s Impact on Competitive Advantage
			The Business Value Chain Model
			Interactive Session: Technology: Singapore as a Smart Nation
			Synergies, Core Competencies, and Network-Based Strategies
			Disruptive Technologies: Riding the Wave
		3-2 How Do Information Systems Help Businesses Compete Globally?
			The Internet and Globalization
			Global Business and System Strategies
			Global System Configuration
		3-3 How Do Information Systems Help Businesses Compete Using Quality and Design?
			What Is Quality?
			How Information Systems Improve Quality
		3-4 What Is the Role of Business Process Management (BPM) in Enhancing Competitiveness?
			What Is Business Process Management?
			Interactive Session: Organizations Strategic Information Systems at Hong Kong Disneyland
		3-5 How Will MIS Help My Career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-on MIS Projects
			Management Decision Problems
			Improving Decision Making: Using a Database to Clarify Business Strategy
			Improving Decision Making: Using Web Tools to Configure and Price an Automobile
			Collaboration and Teamwork Project
		Business Problem-Solving Case: Offline, Online, and Back: The Evolution of the UK Grocery Market
	Chapter 4: Ethical and Social Issues in Information Systems
		Chapter-Opening Case: Are Cars Becoming Big Brother on Wheels?
		4-1 What Ethical, Social, and Political Issues Are Raised by Information Systems?
			A Model for Thinking About Ethical, Social, and Political Issues
			Five Moral Dimensions of the Information Age
			Key Technology Trends That Raise Ethical Issues
		4-2 What Specific Principles for Conduct Can Be Used to Guide Ethical Decisions?
			Basic Concepts: Responsibility, Accountability, and Liability
			Ethical Analysis
			Candidate Ethical Principles
			Professional Codes of Conduct
			Some Real-World Ethical Dilemmas
		4-3 Why Do Contemporary Information Systems Technology and the Internet Pose Challenges to the Protection of Individual Privacy and Intellectual Property?
			Information Rights: Privacy and Freedom in the Internet Age
			Property Rights: Intellectual Property
		4-4 How Have Information Systems Affected Laws for Establishing Accountability and Liability and the Quality of Everyday Life?
			Computer-related Liability Problems
			System Quality: Data Quality and System Errors
			Interactive Session: Technology: The Boeing 737 MAX Crashes: What Happened and Why?
			Quality of Life: Equity, Access, and Boundaries
			Health Risks: RSI, CVS, and Cognitive Decline
			Interactive Session: People: How Harmful Are Smartphones?
		4-5 How Will MIS Help My Career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-on MIS Projects
			Management Decision Problems
			Achieving Operational Excellence: Creating a Simple Blog
			Improving Decision Making: Analyzing Web Browser Privacy
			Collaboration and Teamwork Project
		Business Problem Solving Case: Facebook Privacy: Your Life for Sale
Part II Information Technology Infrastructure
	Chapter 5: It Infrastructure: Hardware and Software
		Hermes UK: Success Delivered Through the Cloud
		5-1 What Are the Components of IT Infrastructure?
			IT Infrastructure Components
		5-2 What Are the Major Computer Hardware, Data Storage, Input, and Output Technologies Used in Business and the Major Hardware Trends?
			Types of Computers
			Storage, Input, and Output Technology
			Contemporary Hardware Trends
			Interactive Session: Technology: Open Source Innovation: The New Competitive Advantage
			Interactive Session: Organizations: Look to the Cloud
		5-3 What Are the Major Types of Computer Software Used in Business and the Major Software Trends?
			Operating System Software
			Application Software and Desktop Productivity Tools
			HTML and HTML5
			Web Services
			Software Trends
		5-4 What Are the Principal Issues in Managing Hardware and Software Technology?
			Capacity Planning and Scalability
			Total Cost of Ownership (TCO) of Technology Assets
			Using Technology Service Providers
			Managing Mobile Platforms
			Managing Software Localization for Global Business
		5-5 How Will MIS Help My Career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-on MIS Projects
			Management Decision Problems
			Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options
			Improving Decision Making: Using Web Research to Budget for a Sales Conference
			Collaboration and Teamwork Project
		Business Problem-Solving Case: What Should Firms Do About BYOD?
	Chapter 6: Foundations of Business Intelligence: Databases and Information Management
		Chapter-Opening Case: Astro: Leveraging Data for Customer-Driven Service
		6-1 What Is a Database, and How Does a Relational Database Organize Data?
			Entities and Attributes
			Organizing Data in a Relational Database
			Establishing Relationships
		6-2 What Are the Principles of a Database Management System?
			Operations of a Relational DBMS
			Capabilities of Database Management Systems
			Nonrelational Databases, Cloud Databases, and Blockchain
		6-3 What Are the Principal Tools and Technologies for Accessing Information from Databases to Improve Business Performance and Decision Making?
			The Challenge of Big Data
			Interactive Session: People: The Paradise Papers and Big Data Journalism
			Business Intelligence Technology Infrastructure
			Analytical Tools: Relationships, Patterns, Trends
			Databases and the Web
		6-4 Why Are Data Governance and Data Quality Assurance Essential for Managing the Firm’s Data Resources?
			Assuring Data Quality
			Interactive Session: Organizations: DEWA: Evolving Utilities for a Smart City
		6-5 How Will MIS Help My Career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-on MIS Projects
			Management Decision Problems
			Achieving Operational Excellence: Building a Relational Database for Inventory Management
			Improving Decision Making: Searching Online Databases for Overseas Business Resources
			Collaboration and Teamwork Project
		Business Problem-solving Case: Does Big Data Provide the Answer?
	Chapter 7: Telecommunications, the Internet, and Wireless Technology
		Chapter-Opening Case: Tour De France Wins with Wireless Technology
		7-1 What Are the Principal Components of Telecommunications Networks and Key Networking Technologies?
			Networking and Communication Trends
			What Is a Computer Network?
			Key Digital Networking Technologies
		7-2 What Are the Different Types of Networks?
			Signals: Digital Versus Analog
			Types of Networks
			Transmission Media and Transmission Speed
		7-3 How Do the Internet and Internet Technology Work, and How Do They Support Communication and E- Business?
			What Is the Internet?
			Internet Addressing and Architecture
			Internet Services and Communication Tools
			Interactive Session: People: Singapore Shuts Down 2G Network
			The Web
			Interactive Session: Technology: Talking Cars Make for Better Road Safety
		7-4 What Are the Principal Technologies and Standards for Wireless Networking, Communication, and Internet Access?
			Cellular Systems
			Wireless Computer Networks and Internet Access
			RFID and Wireless Sensor Networks
		7-5 How Will MIS Help My Career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-on MIS Projects
			Management Decision Problems
			Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services
			Achieving Operational Excellence: Using Web Search Engines for Business Research
			Collaboration and Teamwork Project
		Business Problem-solving Case: Google, Apple, and Facebook Battle for Your Internet Experience
	Chapter 8: Securing Information Systems
		Chapter-Opening Case: The Electric Power Grid Becomes a Cyberwarfare Battleground
		8-1 Why Are Information Systems Vulnerable to Destruction, Error, and Abuse?
			Why Systems Are Vulnerable
			Malicious Software: Viruses, Worms, Trojan Horses, and Spyware
			Hackers and Computer Crime
			Internal Threats: Employees
			Software Vulnerability
		8-2 What Is the Business Value of Security and Control?
			Legal and Regulatory Requirements for Electronic Records Management
			Interactive Session: Technology: Meltdown and Spectre Haunt the World’s Computers
			Electronic Evidence and Computer Forensics
		8-3 What Are the Components of an Organizational Framework for Security and Control?
			Information Systems Controls
			Risk Assessment
			Security Policy
			Disaster Recovery Planning and Business Continuity Planning
			The Role of Auditing
		8-4 What Are the Most Important Tools and Technologies for Safeguarding Information Resources?
			Identity Management and Authentication
			Firewalls, Intrusion Detection Systems, and Anti-malware Software
			Securing Wireless Networks
			Encryption and Public Key Infrastructure
			Securing Transactions with Blockchain
			Ensuring System Availability
			Security Issues for Cloud Computing and the Mobile Digital Platform
			Interactive Session: Organizations: Phishing for Money: Dangerous Emails
			Ensuring Software Quality
		8-5 How Will MIS Help My Career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-on MIS Projects
			Management Decision Problems
			Improving Decision Making: Using Spreadsheet Software to Perform a Security Risk Assessment
			Improving Decision Making: Evaluating Security Outsourcing Services
			Collaboration and Teamwork Project
		Business Problem-solving Case: Bulgaria: a Whole Nation Hacked
Part III Key System Applications for the Digital Age
	Chapter 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
		Chapter-Opening Case: Warehouse Management at Norauto: Conversational Commerce
		9-1 How Do Enterprise Systems Help Businesses Achieve Operational Excellence?
			What Are Enterprise Systems?
			Enterprise Software
			Business Value of Enterprise Systems
		9-2 How Do Supply Chain Management Systems Coordinate Planning, Production, and Logistics with Suppliers?
			The Supply Chain
			Interactive Session: Organizations: Soma Bay Prospers with ERP in the Cloud
			Information Systems and Supply Chain Management
			Supply Chain Management Software
			Global Supply Chains and the Internet
			Business Value of Supply Chain Management Systems
		9-3 How Do Customer Relationship Management Systems Help Firms Achieve Customer Intimacy?
			What Is Customer Relationship Management?
			Customer Relationship Management Software
			Operational and Analytical CRM
			Business Value of Customer Relationship Management Systems
			Interactive Session: People: CRM Helps Adidas Know Its Customers One Shoe Buyer at a Time
		9-4 What Are the Challenges That Enterprise Applications Pose, and How Are Enterprise Applications Taking Avantage of New Technologies?
			Enterprise Application Challenges
			Next-generation Enterprise Applications
		9-5 How Will MIS Help My Career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-on MIS Projects
			Management Decision Problems
			Improving Decision Making: Using Database Software to Manage Customer Service Requests
			Achieving Operational Excellence: Evaluating Supply Chain Management Services
			Collaboration and Teamwork Project
		Business Problem-Solving Case: Fast Fashion, Big Data, and Zara
	Chapter 10: E-commerce: Digital Markets, Digital Goods
		Chapter-Opening Case: E-commerce Comes to the Dashboard: the Battle for the “Fourth Screen”
		10-1 What Are the Unique Features of E-commerce, Digital Markets, and Digital Goods?
			E-commerce Today
			The New E-commerce: Social, Mobile, Local
			Why E-commerce Is Different
			Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace
		10-2 What Are the Principal E-commerce Business and Revenue Models?
			Types of E-commerce
			E-commerce Business Models
			E-commerce Revenue Models
			Interactive Session: Technology: Small Businesss Loans from a FinTech App
		10-3 How Has E-commerce Transformed Marketing?
			Behavioral Targeting
			Social E-commerce and Social Network Marketing
			Interactive Session: People: Engaging “Socially” with Customers
		10-4 How Has E-commerce Affected Business-to-business Transactions?
			Electronic Data Interchange (EDI)
			New Ways of B2B Buying and Selling
		10-5 What Is the Role of M-commerce in Business, and What Are the Most Important M-commerce Applications?
			Location-based Services and Applications
			Other Mobile Commerce Services
			Mobile App Payment Systems
		10-6 What Issues Must Be Addressed When Building an E-commerce Presence?
			Develop an E-commerce Presence Map
			Develop a Timeline: Milestones
		10-7 How Will MIS Help My Career?
			The Company
			Job Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-on MIS Projects
			Management Decision Problems
			Improving Decision Making: Using Spreadsheet Software to Analyze a Dot-com Business
			Achieving Operational Excellence: Evaluating E-commerce Hosting Services
			Collaboration and Teamwork Project
			Business Problem Solving Case: Can Uber Be the Uber of Everything?
	Chapter 11: Improving Decision Making and Managing Artificial Intelligence
		Chapter-opening Case: Machine Learning Helps Akershus University Hospital Make Better Treatment Decisions
		11-1 What Are the Different Types of Decisions, and How Does the Decision-making Process Work?
			Business Value of Improved Decision Making
			Types of Decisions
			The Decision-making Process
			High-velocity Automated Decision Making
			Quality of Decisions and Decision Making
		11-2 How Do Business Intelligence and Business Analytics Support Decision Making?
			What Is Business Intelligence?
			The Business Intelligence Environment
			Interactive Session: Technology: Siemens Makes Business Processes More Visible
			Business Intelligence and Analytics Capabilities
			Interactive Session: Organizations: Predictive Maintenance in the Oil and Gas Industry
			Business Intelligence Users
		11-3 What Is Artificial Intelligence (AI)? How Does It Differ from Human Intelligence?
			Evolution of AI
		11-4 What Are the Major Types of AI Techniques and How Do They Benefit Organizations?
			Expert Systems
			Machine Learning
			Neural Networks
			Genetic Algorithms
			Natural Language Processing, Computer Vision Systems, and Robotics
			Intelligent Agents
		11-5 How Will MIS Help My Career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-on MIS Projects
			Management Decision Problems
			Improving Decision Making: Using Pivot Tables to Analyzesales Data
			Improving Decision Making: Using Intelligent Agents for Comparison Shopping
			Collaboration and Teamwork Project
		Business Problem-solving Case: Can Cars Drive Themselves—and Should They?
Part IV Building and Managing Systems
	Chapter 12: Making the Business Case for Information Systems and Managing Projects
		Chapter-Opening Case: Angostura Builds a Mobile Sales System
		12-1 How Should Managers Build a Business Case for the Acquisition and Development of a New Information System?
			The Information Systems Plan
			Portfolio Analysis and Scoring Models
			Determining Solution Costs and Benefits
		12-2 What Are the Core Problem-solving Steps for Developing a New Information System?
			Defining and Understanding the Problem
			Developing Alternative Solutions
			Evaluating and Choosing Solutions
			Implementing the Solution
		12-3 What Are the Alternative Methods for Building Information Systems?
			Traditional Systems Development Life Cycle
			Prototyping
			End-user Development
			Application Software Packages, Software Services, and Outsourcing
			Mobile Application Development: Designing for a Multiscreen World
			Interactive Session: Technology: Systems Development Is Different for Mobile Apps
			Rapid Application Development for E-business
		12-4 How Should Information Systems Projects Be Managed?
			Project Management Objectives
			Managing Project Risk and System-related Change
			Interactive Session: Organizations: Arup Moves Project Management to the Cloud
		12-5 How Will MIS Help My Career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-on MIS Projects
			Management Decision Problems
			Improving Decision Making: Using Database Software to Design a Customer System for Auto Sales
			Achieving Operational Excellence: Analyzing Website Design and Information Requirements
			Collaboration and Teamwork Project
		Business Problem-solving Case: Maersk’s TradeLens: Digitizing the Global Supply Chain
Glossary
Index